Privacy Policy

Personal data means any information that can identify you. This includes your name, email, phone number, address, payment details, betting history, and support messages.

When you register, verify your identity, or contact support, we ask you to share certain details. This includes your contact information, identity documents, and payment data.

When you visit the website or use the app, we automatically collect technical information. This includes your IP address, device type, browser settings, operating system, and the date and time of your visit. We also use cookies and tools like Google Analytics to understand how users interact with our services.

In some cases, we receive personal data from external sources such as payment providers. We use this information to verify your identity and improve our services.

1win uses your personal data for the following purposes:

• To operate the website, app, and all related services;
• To verify your age, identity, location, and self-exclusion status;
• To comply with legal obligations, including anti-money laundering regulations and gambling licence conditions;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and resolve technical issues;
• To improve our services, test new features, and analyse user activity;
• To detect and prevent fraud, illegal activity, and match-fixing;
• To send important updates about your account, as well as marketing communications with your consent.

We process your data based on the following legal grounds:

• Contract performance. Processing is necessary to deliver the services you requested when you registered at 1win;
• Legal obligation. We are required by law to process certain data for anti-money laundering, responsible gaming, and licensing compliance;
• Legitimate interest. We may process data to improve our services, manage risk, and protect users from fraud;
• Your consent. In limited cases, such as direct marketing, we process data based on your explicit consent.

1win may share your personal data with the following parties:

• Companies within our group;
• Service providers and partners who help deliver our services;
• Regulatory bodies, law enforcement, and government agencies when required by law;
• Affiliates who introduced you to 1win.

We will not share your data with third parties for purposes unrelated to our services.

Your data may be transferred to and processed in countries other than your own. Where this happens, we apply safeguards to keep your data protected. For users in the European Economic Area, we use the European Commission’s Standard Contractual Clauses to ensure compliance.

1win takes the security of your data seriously. The following measures are in place:

• All data between you and 1win is encrypted with 256-bit SSL technology;
• Stored data is encrypted on our servers;
• Access to personal data is limited to authorised employees and contractors;
• Multiple layers of network protection, including firewalls and intrusion detection systems;
• Servers are located in enterprise-grade data centres with 24/7 physical security and monitoring.

We keep your personal data for as long as your account is active and for five years after closure. This allows us to meet legal and regulatory obligations. Some data may be retained longer in specific cases, such as fraud investigations, tax compliance, or responsible gaming requirements. You can edit your personal details or delete your account at any time through your profile settings.

As a 1win user, you have the following rights regarding your personal data:

• Access your data and request a copy in a readable format;
• Correct any inaccurate information;
• Request deletion of your data or account;
• Object to data processing based on legitimate interests;
• Withdraw your consent for marketing communications at any time;
• Restrict how we process your data in certain situations;
• File a complaint with your local data protection authority.

To exercise any of these rights, send an email to [email protected]. We may ask you to verify your identity before we act on your request.

1win uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

• Necessary cookies allow you to navigate the website and use core features such as secure login and payments;
• Registration cookies store your preferences and help us personalise your experience;
• Session cookies are temporary and expire when you close your browser;
• Persistent cookies remain on your device for a set period;
• Analytical cookies help us understand how visitors use the website so we can improve it.

You can manage or disable cookies through your browser settings. Please note that blocking all cookies may affect certain features of the website.

1win uses Google Analytics to collect anonymous usage data such as page visits, traffic sources, and session frequency. This tool uses cookies to identify unique visitors but does not collect personal information like your name. You can opt out of Google Analytics by disabling cookies in your browser. For more details, visit the Google Analytics and Google Cookies pages.