Responsible Gaming

Gambling at 1win should always remain a form of leisure, not a source of income. To keep your experience positive, follow these simple guidelines:

• Treat gambling as entertainment, not a way to earn money;
• If you lose, do not try to win it back right away. There will always be another chance;
• Only bet with money you can afford to lose;
• Keep track of how much time and money you spend on gambling.

Most people enjoy gambling without any issues. However, a small number of players may develop unhealthy habits. It can be hard to tell the difference between healthy interest and addiction, but certain signs can help you identify a problem early.
Ask yourself the following questions. If you answer “yes” to five or more, you may be at risk of gambling addiction:

• Are you heavily involved in gambling on a regular basis?
• Are your bet amounts constantly increasing?
• Do you borrow money to place bets?
• Do you often play longer than you originally planned?
• Does frequent gambling affect your reputation or relationships?
• Do you feel irritated or disappointed when you cannot gamble?
• Do you use gambling as a way to escape personal problems?
• Do you often try to win back what you have lost?
• Have you tried to control your gambling but failed?
• Do you hide your gambling activity from family or friends?

For a more detailed self-assessment, visit Gamblers Anonymous at gamblersanonymous.org/20-questions.

These practical tips can help you maintain a healthy approach to gambling:

• Set a time limit for each session before you start;
• Decide on a maximum amount you are prepared to lose and do not go above it;
• Never borrow money for gambling;
• Find other hobbies and balance them with your gaming activity;
• Avoid gambling when you are in a bad mood, stressed, or upset.

If you feel that you need a break from gambling, 1win offers a self-exclusion option. To activate it, contact customer support. The request takes effect immediately:

• The minimum self-exclusion period is 1 year. It cannot be cancelled before the set period ends;
• You can also request permanent account closure. Once confirmed, your account will not be reopened;
• During the self-exclusion period, you can only withdraw funds that were in your account before the request;
• We strongly encourage you to self-exclude from other gambling sites as well for maximum protection.

If you or someone you know needs help with problem gambling, the following organisations offer free support and advice.

• Gambling Therapy: gamblingtherapy.org;
• GamCare: gamcare.org.uk;
• Gamblers Anonymous: gamblersanonymous.org.uk.